Refund policy
Returns & Refund Policy
At Perfection in 3D, all products are made to order and custom-made specifically for each customer. Because of this, we do not accept returns, exchanges, or cancellations once an order has been placed.
Damaged Items Only
The only circumstance in which we accept a return is if the item arrives damaged during shipping.
If your item arrives damaged, you must:
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Contact us within 3 days of delivery by email.
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Provide your order number and a description of the issue.
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Send clear photographs of:
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The damaged item
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The product packaging
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Any visible shipping damage to the parcel
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Please send all claims to: support@perfectionin3d.com
Return Approval Process
Do not send any item back without contacting us first and receiving approval.
If we determine that the damage claim is valid, we will provide return instructions.
Customers are responsible for paying the return shipping costs initially. However, if we approve the return due to verified shipping damage, the return shipping cost will be refunded.
Refunds
Once the returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within a reasonable number of business days.
Non-Returnable Items
Because all products are custom-made and produced on demand, all sales are final unless the item arrives damaged.
We do not accept returns for:
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Change of mind
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Wrong item ordered by the customer
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Custom-made or made-to-order products
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Minor variations caused by the 3D printing process that do not affect functionality or appearance
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Shipping delays outside of our control
Contact Us
For all return or damage claims, please contact us at: